Friday, 15 June 2012

WRITE A LETTER TO CUSTOMER

Your TRUE electricity and gas prices are changing


Dear Mr Kelly


I'm writing to let you know that your electricity and gas prices will increase from 1 July 2012. you'll find your new prices on the back of this letter. If you have any discounts or rebates on your energy prices, they won't change. This increase won't just affect TRUE customers - most energy retailers throughout Australia will be increasing prices as the cost of supplying energy continues to become more expensive.
The increase is largely related to the introduction of the carbon price by the Australia Government on 1 july 2012 . visit cleanenergyfuture.gov.au for more infomation on the carbon price.


Change to your contract terms and conditions


we've made some changes to our terms and conditions due to business needs. I've enclosed your new terms which form part of your agreement with us and include a summary of the key  changes. For more infomation about what the carbon price means for you,  visit true.com.au/carbonprice.


Yours sincerely




Adrian Berwick
Executive Manager, Retail 

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